Shipping policy

AVERAGE DELIVERY TIMES

Our estimated delivery time is 5–11 days.

  • Order processing time: 1–3 business days, Monday to Saturday.

  • Shipping and transit time: 4–8 days, with deliveries taking place Monday to Sunday.

DELAYS

Although we strive to deliver every order within the estimated delivery timeframe, delays may occasionally occur, especially during our current sale due to increased order volumes. Our team works hard to carefully prepare and dispatch every order as quickly as possible. Thank you for your patience and understanding.

FREE SHIPPING

At Maeravelle, we offer free shipping on all orders, delivered directly to your door with no minimum purchase required.

CANCELLING YOUR ORDER

You may request to cancel your order within 24 hours of placing it. After this period, your order may already have entered processing at our warehouse, and cancellation may no longer be possible.

Please note that our 30-day return policy allows you to request a return within 30 days of receiving your order, subject to our return policy terms and conditions.

PLEASE DOUBLE-CHECK YOUR SHIPPING INFORMATION!

To ensure your order is processed and delivered correctly, please make sure your shipping address and contact information are complete and accurate.

Missing or incorrect information may cause delays or delivery issues. Customers are responsible for providing accurate shipping details. If a package cannot be delivered due to incorrect information, please contact our customer service team for assistance. Any applicable costs or refund eligibility will be assessed in accordance with our policies and applicable consumer protection laws.

LOST DELIVERIES

If your package appears to be lost or has not arrived within the estimated delivery timeframe, please contact our customer service team at hey@maeravelle.com. We will help you check the shipment status and advise you on the next steps.

TRACK YOUR ORDER

Once your order has been shipped, you will receive an email containing your tracking information. You can also use the tracking page on our website to follow your delivery.

Please allow a little time for tracking information to become available after your order has been dispatched.

DO YOU HAVE QUESTIONS OR NEED MORE INFORMATION?

We're happy to help! Contact our customer service team at hey@maeravelle.com or visit the Contact page on our website.

The Maeravelle Team 🤍

Contact Details
Address: 2635 Old Okeechobee Rd, West Palm Beach, FL 33409
Email: hey@maeravelle.com
Phone: +1 9546005330
Entity Identification Number:‭ 2024-001576354‬
Customer service: Monday to Friday between 9:00 am to 6:00 pm.