Refund Policy

We’re sorry to hear that you’re not completely satisfied with your order! At Maeravelle, we want to make the return and refund process as smooth and straightforward as possible.

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

All returns must be approved by our customer service team before being shipped. Approved returns must be sent to the return address provided by our team.

Follow these three simple steps to return your product:

Step 1: Contact Us

To request a return, please email us at hey@maeravelle.com with your order number and the reason for your return. Our team will guide you through the next steps and provide the necessary return instructions.

Step 2: Send Your Package

Once your return request has been approved, send the items to the return address provided by our team. We recommend using a tracked shipping method so you can monitor your package throughout the return process.

Maeravelle does not offer free returns. Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, incorrect, or misdescribed item, or otherwise required by applicable law.

Step 3: Receive Your Refund

Once your returned item has arrived and been inspected at our warehouse, we will process your eligible refund. Refunds are generally processed within 14 business days of receiving the returned item. Depending on your payment provider, additional time may be required for the funds to appear in your account.

Cancellation Policy

If you need to cancel your order, please contact us at hey@maeravelle.com as soon as possible, ideally within 15 minutes of placing your order.

If your order has already been processed or shipped, cancellation may no longer be possible. In that case, you can contact our customer service team for guidance on returning your order in accordance with our return policy and applicable consumer protection laws.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or different from what you ordered, please contact us at hey@maeravelle.com as soon as possible. Include your order number and clear photos showing the issue.

Our team will review your case and arrange an appropriate solution, such as a replacement or refund, at no additional cost to you where applicable.

Maeravelle will provide an appropriate remedy for the following situations:

• Defective products

• Items damaged upon arrival

• Incorrect items received

• Items that do not match their description, where applicable

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns, such as a change of mind or ordering the wrong size.

If an item is defective, damaged, incorrect, or not as described, Maeravelle will cover the applicable return costs or provide another appropriate remedy in accordance with applicable law.

Return Address

Contact: Zhaoyidong
Street and house number: No. 1738 Renmin West Road, Cao'e Street
City / District: Shangyu District
Province / State: Zhejiang Province
Postal code: 312300
Country: China
Phone: +86 137 5750 3345

Contact Us

For all return, replacement, cancellation, and refund inquiries, please contact our customer service team:

Contact Details
Address: 2635 Old Okeechobee Rd, West Palm Beach, FL 33409
Email: hey@maeravelle.com
Phone: +1 9546005330
Entity Identification Number:‭ 2024-001576354‬
Customer service: Monday to Friday between 9:00 am to 6:00 pm.

Thank you for shopping with Maeravelle. We appreciate your trust and are here to help.

The Maeravelle Team 🤍